Terms & Conditions

This page contains Ningbo Exfatter Apparel Co.,Ltd. terms and conditions. Please read these terms and conditions and policies carefully before ordering any EXFATTER product. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions and the information below.


The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are confirmed at checkout.
Please note that local charges may occur after checkout, overseas orders where additional taxes and duties may apply. Such charges are the sole responsibility of the customer.

SHIPPING POLICY

SHIPPING RATES: EXFATTER BABY currently offers free shipping to worldwide orders over $200. Please note that local charges may occur at customer’s expense, especially for overseas orders where additional duties and taxes may apply.

 

EXFATTER charges flat rate shipping fees on all other orders, please refer to the page of shipping & returns


We reserve the right to not ship to certain areas, in the event shipping charges are too costly.


SHIPPING METHODS: We have two options, please refer to shipping & returns. International customers are responsible to pay all taxes and duties, should they occur when their local post office delivers the package.

ESTIMATED SHIPPING TIME: We ship orders as quickly as possible within 48 hours. Should there be any delay, you will be notified via email. Fast delivery takes 3-4 working days to arrive at your door, and economic delivery takes 10-12 working days. If you have any special shipping instructions or requests, be sure to email them immediately along with your order number.


EXFATTER reserves the right to refund any purchase.

RETURN POLICY

 

We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, you may return anything, that you purchased from www.exfatter.com within 30 days of purchase.

 

RETURN: For a full refund we ask that items be unworn, unwashed and in their original packaging, including tags and returned within 30 days of purchase. We do charge a shipping cost to return the item this amount is deducted from the amount returned to you.

Returns can be refunded to original method of payment or for store credit. We process returns within 1 week of receiving the package. Please keep tracking info of your returned package. 

EXCHANGE: We do not offer direct exchanges. If you need a different size or color, please RETURN your items for a refund and place a new order. 

DAMAGED/DEFECTIVE: If your item arrived damaged or became defective in any way within 6 months, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to hello@exfatter.com.

If you purchased from a third party vendor i.e., Amazon, eBay or a local boutique, the customer must return the product to that store according to their return/exchange policy.  

In the event a product is sold out, EXFATTER has the right to cancel the order and refund the amount paid.

If you have any questions, please do not hesitate to contact us at email.

ADDITIONAL INFORMATION

EXFATTER reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

Please send any concerns regarding our privacy policy to hello@exfatter.com.

Designing and manufacturing sustainable clothes.

Email. hello@exfatter.com  |  Tel. +86-574-88023364

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