Shipping & Returns

SHIPPING POLICIES

 

All orders are dispatched within 3 business days and delivery times generally take 5-25 Days depending on your location and customs process. Import taxes and duties related to international shipping are the responsibility of the consumer.


We have 2 options for shipping,

Option 1: fast delivery

The package will delivery by DHL/TNT/FEDEX/UPS, it takes about 3-4 working days to delivered. 

The shipping cost is about $20.00 for the package weight less than 0.5kg

Option 2: economic delivery

The package will delivery by Yunexpress/4PX, it takes about 10-12 working days to delivered. 

The shipping cost is about $4.50 for the package weight less than 0.5kg

Our estimated delivery times after dispatch are:  

US & Canada :

fast delivery  | standard tracked delivery | $20.00 | 3-4 working days

economic delivery | standard tracked delivery | $4.50 | 10-12 working days

FREE when you spend $150

EU:

fast delivery  | standard tracked delivery | $22.00 | 4-5 working days

economic delivery | standard tracked delivery | $4.80 | 10-12 working days

FREE when you spend $150

Australia & New Zealand:

fast delivery  | standard tracked delivery | $25.00 | 4-5 working days

economic delivery | standard tracked delivery | $4.80 | 10-12 working days

FREE when you spend $150

Japan:

fast delivery  | standard tracked delivery | $18.00 | 3-4 working days

economic delivery | standard tracked delivery | $4.00 | 7-10 working days

FREE when you spend $150

Rest of world:

fast delivery  | standard tracked delivery | $25.00 | 3-4 working days

FREE when you spend $200

Import fees may be applicable on International orders.

All dollar amounts are USD.

EXFATTER doesn't deliver to P.O. boxes. Please provide a physical address at checkout to avoid a delay in delivery.

REFUND & RETURNS POLICY
 

We want you to be 100% happy with our products and we welcome you to contact us at hello@exfatter.com should you wish to communicate regarding an exchange or refund of a faulty product or sizing problem. Claims must be made within 7 days of receiving your item, and all items must be returned to us by post within 14 days.
 

1. Items must be in new and original condition as purchased, with all EXFATTER labels/tags attached.
2. Tax Invoice or PayPal / Bank Receipt must be provided as proof of purchase.
3. The items are returned within 14 days of the date shown on the tax invoice.

Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Designing and manufacturing sustainable clothes.

Email. hello@exfatter.com  |  Tel. +86-574-88023364

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